All our pieces are custom-made to order and are non-returnable, except in the case of a manufacturing defect under the conditions below.

Sixteenth: Product Exchange and Return Terms and Cancellation Policy

A. Product Exchange and Return Terms

1. 1. The customer has the right to return the product only if the product is defective or has a manufacturing defect.

1. 1. The product must be in its original packaging, with all its original accessories and installation manuals. We do not accept returns of scratched or damaged products resulting from misuse or a malfunction caused by connecting the product to an incorrect electrical voltage.

1. 1. Product returns and exchanges are permitted only within 24 hours from the date of receipt, with administrative fees deducted.

1. 1. Color shades may appear differently due to the fact that each smart device screen has a different ability to display colors. However, we do our best to ensure that the images in our store match the colors of the actual product as closely as possible. Exchange and return do not include products with slight differences in color shades.

1. 1. The customer has the right to cancel the order and receive a full refund if the cancellation is made within the first 24 hours from the order date for pre-order requests, or if the order is delayed by more than 34 business days beyond the period specified in the store for each order. Official holidays, public holidays, and weekly holidays in the Kingdom of Saudi Arabia are not counted as business days.

1. 1. Orders are handed over to the shipping company within one or two business days at most. Therefore, we will not be able to accept any cancellation requests from our valued customers for products available for immediate delivery.

1. 1. Please note that all displayed products are manufactured upon order. Therefore, if the customer receives a defective order or one containing a defect within the specified delivery period, the store has the right to make the appropriate decision regarding the order, whether by canceling it and refunding the amount paid, replacing it with another identical product if the defects are significant, or modifying it if the defects are minor and do not warrant replacement or cancellation, without the customer having the right to object to the store’s decision.

1. 1. The actual product dimensions may differ slightly (by a few centimeters more or less) from the dimensions displayed in the store due to different manufacturing methods. The dimensions displayed on the website are approximate dimensions for reference purposes only. We always ensure that the product is delivered in accordance with the general specifications, and this slight variation does not affect the quality or use of the product.

B. Cancellation Policy

1. 1. All our products are manufactured upon order, and the customer cannot cancel the order unless the period agreed upon in the shipping and delivery policy, which is from 14 to 29 business days, has been exceeded. An additional 5 business days may be added due to force majeure circumstances related to shipping and manufacturing. During holidays and special occasions, the period may increase by 20 to 25 additional business days beyond the agreed period due to workload pressure and shipping company holidays, which prevents the customer from submitting a cancellation or refund request.

Seventeenth: Method and Conditions for Returning the Product

1. 1. If you receive the product from one of our representatives, you must contact us at the store’s phone number or email address shown on the homepage.

1. 1. If you receive the product through one of our approved shipping companies, you may use the same shipping company.

1. 1. In the event of a return or exchange, the calculation shall be based on the purchase price of the product as stated on the purchase invoice, provided that the original purchase invoice is available.

1. 1. If payment was made through an electronic payment method and the customer requests a product return, the amount will be refunded within 7 to 14 business days using the same payment method and for the same amount.

1. 1. Special orders cannot be returned under any circumstances because the product has been manufactured and its dimensions modified according to the customer’s request. The store shall be responsible for the return, shipping costs, and product modification.

Eighteenth: Warranty for Shipping the Product

Wood House Fitout Store provides a warranty service for shipping large products and products that are liable to breakage or damage during the shipping process. The cost of this service is borne by our store and not by the customer.

Nineteenth: Delivery Schedule

We provide daily order delivery services, except on Fridays and official holidays in the Kingdom of Saudi Arabia.

Twentieth: Procedures to Be Followed Upon Delivery

1. 1. Upon delivery, you will be asked to provide your electronic signature or sign a copy of the invoice. If no signature is provided, proof from the shipping company through the tracking link that the order has been delivered to the address specified on the invoice shall serve as confirmation that you have received all products in full and in good condition.

      If you are not present at the specified address, we will deliver the order to any person present at that address, who will sign the invoice electronically or on a copy of the invoice, or the shipping company will provide proof that delivery was made to the address specified on the invoice. In such cases, any person present at the address stated in the delivery order shall be considered evidence that the customer has received the products.

      If we arrive at the address you specified and are unable to deliver the order, the policies and terms mentioned on the website will apply. Please contact customer service to schedule another delivery appointment.

      Our store is not responsible for unloading or assembling products or providing technicians for products that do not require assembly.

1. 1. Wood House Fitout Store guarantees the safety of the order against theft and damage from the moment it leaves the warehouse until the moment of delivery. Dar Azm Store shall be responsible for the product after the delivery receipt has been signed. Therefore, it is necessary to inspect the product upon receipt and ensure that there is no damage before accepting it.

1. 1. Shipping is carried out by the approved shipping company for locations within Saudi Arabia or through our store.

1. 1. All beds displayed in the store are manufactured in two pieces: the main bed box and the bed headboard, to ensure ease of transportation and assembly.

1. 1. Beds with large dimensions (such as 180 cm, 200 cm, and above) have their bed boxes divided into two pieces to facilitate moving the bed through apartment doors and ensure flexibility during transportation.

1. 1. Additional fees may be added to the order’s shipping cost if the delivery location is in a remote area.